Returns

Returns Policy

Soap Atelier Return Policy:

30-Day Satisfaction Guarantee

At Soap Atelier, we take great pride in the quality of our handmade soap products. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a 30-day satisfaction guarantee.

Returns and Exchanges

1. 30-Day Satisfaction Guarantee: You may return any unused, unopened soap product within 30 days from the date of purchase for a full refund or exchange. We believe 30 days is ample time to experience the benefits of our luxurious soaps.
2. Easy Return Process: To initiate a return or exchange, please submit a request form with your order number and the reason for the return. We will provide you with a return authorization and instructions.
3. Product Condition: Returned items must be in their original, unopened condition and packaging. We cannot accept returns of used or opened products for hygiene reasons.
4. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

Exchanges for Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 14 days of receipt. We will promptly arrange for a replacement at no additional cost to you.

Refunds

Upon receiving your returned items and inspecting their condition, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.

Additional Information:

• Refunds do not include the original shipping costs.
• Please retain proof of purchase when returning items.
• If you have any questions or require assistance with a return or exchange, our dedicated Customer Care team is here to assist you.

Thank you for choosing Soap Atelier USA for your luxury skincare needs. We look forward to providing you with an exceptional and indulgent experience.

30 day Satisfaction Gurantee

Customer Care Support

At Soap Atelier USA, we are committed to delivering the highest quality of luxury handmade products. Each item is crafted with meticulous attention to detail and is a testament to our dedication to excellence.

Before placing an order, we encourage you to carefully review the product descriptions, ingredients, and any available reviews to ensure that the product meets your expectations. If you have any questions or concerns about a specific product, please feel free to reach out to our customer service team before making a purchase.

What People Say About Us